Customer: “My mouse doesn’t work any more.”


Tech Support: “Is it an optical or ball mouse?”


Customer: “Huh?”


Tech Support: “Does it have a ball or light?”


Customer: “It has an light on top.”


Tech Support: “On top?”


Customer: “Yeah. It was underneath before, but it looks better when it’s on top.”


Tech Support: “Ok, try turning it around so the light points down on the desk.”


Customer: “Oh! It works!”

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